Refund Policy

1. General Refund Policy

At BloomEditor, we strive to provide exceptional service and customer satisfaction. Our refund policy is designed to be fair and transparent while protecting both our customers and our business.

We process refunds in accordance with this policy and applicable laws. All refund requests are reviewed individually to ensure fair treatment.

2. Refund Eligibility

2.1 Money-Back Guarantee Period

We offer a 14-day money-back guarantee for all new paid subscriptions. To be eligible for a full refund:

2.2 Pro-rated Refunds

For annual subscription plans canceled after the 14-day guarantee period:

2.3 Service-Related Issues

If we experience significant service outages or cannot deliver the core features promised, you may be eligible for a partial or full refund regardless of the 14-day period. Such cases are reviewed individually by our customer success team.

3. Non-Refundable Items & Services

The following items and services are generally non-refundable:

Free Plan

Our free plan is provided at no cost and therefore no refunds apply. You can cancel your free account at any time without any financial obligation.

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

4.2 Refund Processing Time

Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

4.3 Refund Method

Refunds are issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund via alternative methods at our discretion.

5. Subscription Cancellation

5.1 How to Cancel

You can cancel your subscription at any time through your account dashboard or by contacting our support team. Cancellation will take effect at the end of your current billing cycle.

5.2 Cancellation vs. Refund

Please note that canceling your subscription stops future charges but does not automatically generate a refund for already paid periods. Refund requests must be submitted separately according to this policy.

5.3 Data After Cancellation

After cancellation, you will retain access to your account and data until the end of your paid period. We recommend exporting your data before the subscription ends. Data may be permanently deleted 30 days after subscription cancellation.

6. Special Exceptions & Considerations

6.1 Duplicate Charges

If you believe you have been charged in error or experienced duplicate charges, please contact us immediately. We will investigate and refund any verified duplicate payments within 3 business days.

6.2 Service Quality Issues

If you experience persistent service quality issues that prevent you from using BloomEditor effectively, you may be eligible for a refund even outside the standard guarantee period. Such cases require documentation of the issues experienced.

6.3 Enterprise & Custom Plans

Enterprise and custom subscription plans may have different refund terms specified in their individual contracts. Please refer to your specific agreement for detailed refund information.